Regional Monitoring Manager, Coffee Africa at Technoserve

Job Description

TechnoServe Background:


TechnoServe is a leader in harnessing the power of the private sector to help people lift themselves out of poverty.  A nonprofit organization operating in 29 countries, we work with enterprising men and women in the developing world to build competitive farms, businesses, and industries. By linking people to information, capital and markets, we have helped millions to create lasting prosperity for their families and communities. Our work is rooted in the idea that given the opportunity, hardworking men and women in even the poorest places can generate income, jobs and wealth for their families and communities. With more than five decades of proven results, we believe in the power of private enterprise to transform lives.


II. Position Description:


The Regional Monitoring Manager, Coffee Africa provides strategic and technical oversight of monitoring systems for our coffee practice in Africa. The regional monitoring manager will oversee the development and management of digital systems that collect, analyze and present data on farmer attendance and program performance monitoring (PIMA). PIMA is the monitoring platform for Coffee Africa programs at TechnoServe, tracking program performance and staff activities. Tailored PIMA reports are used by all levels of management to make informed management decisions. The system currently provides monitoring of training attendance and training observation assessments. The vision for PIMA is that it will provide real-time monitoring of all program activities leading to increased program quality and cost-efficiency.

Primary activities include, but are not limited to:

PIMA Monitoring System

·                  Oversee the development and management of the PIMA monitoring system to track field management of programs

·                  Working with program management teams to design, test and roll-out new features in the PIMA system to track performance of field teams and the efficiency of program interventions

·                  Ensure tailored weekly PIMA dashboards are delivered to all relevant management and field staff

·                  Ensure Standard Operating Procedures are in place as a guide to users

Coffee Farm College Farmer Attendance

·         Oversee the development and management of farmer attendance collection systems to ensure data is collected and analyzed in a timely manner

·         Develop and oversee back-checking systems that ensure farmer attendance is recorded accurately

·         Oversee farmer attendance databases to ensure accuracy and integration with donor databases, where applicable

·         Oversee generation of monthly and quarterly attendance scorecards for all Coffee Farm College programs ensuring accuracy

·         Ensure Standard Operating Procedures are in place as a guide to users

Job Requirements

Required Skills & Experience:

●        Bachelor’s degree in management, business administration, agricultural economics, international development or relevant field with 7-10 years’ work experience, master’s degree with 5-7 years’ work experience.

·         At least 5 years of relevant IT System development and delivery experience, including systems development, implementation, operations, maintenance, and support activities, within a relevant field (e.g., Access to Finance, Micro-Finance, Farmer Outreach, Mobile-Payments)

·         Strong leadership, supervisory, communication, and coordination skills required

  • Strategic and analytical thinking skills
  • Exceptional interpersonal and cross-cultural skills
  • Fluent user of MS Word, Excel, PowerPoint
  • Previous experience with Salesforce or similar data management platforms advantageous


IV. Physical Requirements:

The person in this position must be able to:

·         Travel in work environments that may present physical challenges in regard to traversing rough terrain, tolerating extreme climate/weather conditions, and at times safety, security and/or health concerns.

·         When not in the field, may remain in a stationary position for an extended number of hours throughout the day using a computer, frequently communicating by telephone or Skype, and in meeting with others

·         Occasionally move items weighing up to 20 lbs. and able to transport and position their luggage when traveling;

·         Occasionally ascend/descend stairs; and

·         Frequently move about inside the office to access files, cabinets, office machinery, and meeting rooms.

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